Surprised how much setup was ongoing, not one-time
I initially thought the support would mainly cover a one-off setup process, but I found that a significant portion of assistance was ongoing throughout my use of the software. For example, while signing up and first setting up the dialer went smoothly, I needed to contact telephonic support multiple times over several weeks to address new questions as I integrated the database and adjusted workflows. Invoicing and payment steps were straightforward and mostly one-time, but updates and training seemed to require continuous attention. This ongoing nature meant I had to stay actively engaged with the platform rather than just complete a single onboarding. Although this was surprising, it ensured I was supported over the longer term, balancing the convenience of one-time setup with necessary continued help.