Surprised how much setup was one-time vs ongoing
I initially thought that most of the setup and communication would be ongoing processes, but it ended up being a mix of a one-off setup followed by intermittent support. For example, configuring the database and dialing tools took some effort upfront, which was fine, but once that was done things just clicked and I didn’t have to call support frequently. That said, on a few occasions when automatic updates came through, I had to spend additional time understanding the changes and adapting accordingly. So it wasn’t a fully hands-off experience, which surprised me because I expected more continuous assistance. Still, the balance between initial onboarding and follow-up help worked okay. The casual support team was friendly enough but sometimes it felt like I was on my own after that first setup stage. Overall, it was a fair experience, just different from what I anticipated before joining.