Surprised how much setup was one-off and still ongoing
What caught me off guard was how much of the setup process felt like a one-time deal, where they guided me through the initial software installation and database import without much fuss. That single session of onboarding provided me with a solid base to operate their calling tools and dialer effectively right away, which was reassuring. However, what I wasn't sure about is how much I would keep having to manage or tweak things afterward—like updating contact details, configuring call campaigns, or processing invoices. Their training touched on these ongoing elements but not in the same depth as that initial setup. The sales process itself was smooth, involving clear sign-up and straightforward invoicing steps. I remember wondering if the automatic updates might introduce unexpected challenges or helpfully enhance features but was pleasantly surprised by how stable everything remained. In sum, the most surprising part was realizing that while the early stages were fairly linear and fixed, the continuous upkeep and minor adjustments came into play as a significant part of the experience and demand consistent effort. It wasn't fully clear on the sales pitch how much time I’d devote over the long term, but I found that after the dedicated start, a more casual but ongoing engagement was definitely expected to keep workflows running well without too many hiccups.