Surprised how much setup was a one-time thing
When I started using the training and onboarding program from WFHI, I was quite surprised by the amount of setup I had to do initially. The first few hours involved configuring the software and understanding the database feature, which felt like a one-off exercise. However, the day-to-day use became much smoother after that. The training covered the basics well but didn’t deeply delve into recurring issues which meant I had to figure some things out on my own over time. The dialer tools worked well most of the time, although I did notice a few minor hiccups here and there, which didn’t really affect overall workflow. The invoicing and payment process was clearly explained, and signing up was pretty hassle-free. I appreciate that the automatic updates kept improving the software without much disruption. All said, I found the balance of one-off versus ongoing setup to be better than I expected, although there’s still a little room for improvement.