Surprised how much setup is one-off, not ongoing
I was pleasantly surprised to find that most of the training and onboarding effort was a one-off thing rather than constant babysitting. Setting up the dialer, populating the database, and getting accustomed to the calling tools required some upfront time investment, which was expected. The training materials helped a lot in this phase, guiding me clearly on each step without overwhelming me with details I might not need right away. It was interesting to note that after the initial setup, the automatic updates mostly kept everything running smoothly and I didn’t have to revisit the same processes repeatedly as I feared. The payment and invoicing system was also setup once and then worked regularly without hiccups. My only small reservation is that I wished the onboarding flow had a few more checkpoints or reminders later on to refresh my understanding in case I forgot some features. Still, I appreciate how this balance struck between upfront work and ongoing ease has made my workflow more efficient than expected.