Surprised how much I was left to figure out alone
Honestly, I wasn’t expecting to spend so much time trying to figure things out myself after signing up. I mean, the software looked promising and the training materials were there, but a lot of the features just didn’t click easily, and the documentation could have been clearer. At first, I thought maybe I just missed something during onboarding, so I tried the telephonic support line hoping for some straightforward assistance. While the people on the call were friendly, they couldn’t always provide the deeper guidance I needed, which was surprising because I assumed the whole idea was to help users get set up smoothly. A lot of it boiled down to trial and error from my side, especially with the dialer and the database syncing. I’d say it was partly my lack of familiarity with such software, but still, I expected the communication and support to be more proactive. In the end, I managed to get things working, but I was definitely not prepared for having to troubleshoot so much on my own when I thought I’d have solid backup all along.