Honestly, I expected more guidance during sales and setup phases, but I ended up depending heavily o

Honestly, I expected more guidance during sales and setup phases, but I ended up depending heavily o

Honestly, I expected more guidance during sales and setup phases, but I ended up depending heavily on myself. From the sign-up process to understanding how the invoicing works, it felt like a trial without clear instructions. The training sessions that were supposed to help felt rushed and didn’t cover day-to-day use of the dialer or how to effectively manage the database. Even automatic updates added to the confusion because sometimes features would shift slightly and I had to relearn parts without clear changelogs. Support wasn’t very proactive; I had to chase them several times and mostly pieced things together from forum tips and guesswork. This level of self-teaching was unexpected and honestly frustrating. If I had realized I’d need to put in this much effort to just navigate the basics, I might have reconsidered. Overall, I didn’t feel supported enough in these crucial early stages.