I was expecting more handholding from the telephonic support and training when starting out with thi

I was expecting more handholding from the telephonic support and training when starting out with thi

I was expecting more handholding from the telephonic support and training when starting out with this software, but it turned out I had to work through a lot of the issues by myself. The onboarding flow was explained in theory, but actual hands-on guidance was limited. I kept wondering if maybe I missed an important email or resource because the support team was often slow to respond and sometimes gave me vague answers. That was a bit surprising given the promise of priority assistance. The automatic updates sometimes changed features without much warning, so I had to spend extra time figuring out what was new or different. The dialer tool was useful but setting it up required me to troubleshoot more than I expected, again with minimal help from the support side. On the positive side, the billing and invoicing process was clear and smooth, so at least that part worried me less. The database feature worked well when I finally got it configured, which was satisfying. Overall, I feel like the company expects users to be self-starters more than I thought, and that caught me off guard. I’m still figuring out if I can keep up with this software with such little handholding, which is not what I anticipated when signing up.