Surprised how much I ended up figuring out myself
Honestly, what caught me off guard was how much of the pre-purchase and sales process I had to piece together on my own. The basic sign-up was fine, but I needed to dig through FAQs and watch tutorials to understand how the training and software would fit my daily usage. I’d expected a bit more hand-holding through the onboarding, but it was more self-directed than I thought. Figuring out details like how the dialer integrates with the database feature or what exactly the calling tools could do took some trial and error. The invoice and payment process was probably the easiest part, thankfully. Support was helpful when I contacted them, but I didn’t know what questions to ask until I ran into issues. So yeah, the surprising thing was how much the onus was on me to work things out at first. I guess it’s fine for those comfortable with some independent learning, but it wasn’t as straightforward as I’d hoped going in.