Surprised how long the wait was
I was surprised by how much waiting was involved before I could even get clear details about the software and the process. After the initial inquiry, I had to repeat my questions multiple times just to get basic information about sign-up, the invoicing system, and payment steps. Sometimes the calls dropped, or the representative repeated the same instructions without addressing my specific concerns. The onboarding info was scattered, and I ended up waiting days before I could get even a simple walk-through of the dialer and database functions. This repetition and slow communication made me doubt if the support was ready for new users. Eventually, it felt like more effort was needed from my side than was reasonable. Given this, my overall impression was quite frustrated because I expected smoother pre-purchase communication and less time-consuming discussions.