Surprised how long it took to actually get started
I went in expecting to be up and running much faster with the software and access you provide. The sign-up and invoicing were smoother than I thought they would be, which was a good surprise. However, once inside the platform, getting the hang of the dialer and setting up the database took longer than anticipated. The training was helpful but didn’t cover everything I needed right away, so I spent extra time figuring out some functions on my own. On the plus side, telephonic support was available, although responses sometimes took a little while, so that slowed things down a bit. Automatic updates were a bit disruptive at first but I got used to them over time. Overall, I am mildly excited because some parts like the invoicing and payment process were straightforward and ready quickly, but other aspects of software access took a while more than I expected. This mixture of smooth and slow elements was unexpected and a bit surprising given the product's positioning. Still, I see potential in how this can develop once the initial hurdles pass and I get more familiar with the system.