Surprised how long it took before I could really use it
At first, I thought the billing and payment process would be straightforward and quick because the sign-up was online. But getting fully operational took longer than I expected. The invoicing came through promptly after my registration, and payments were accepted without issues. However, the delay was mainly about waiting for the onboarding training sessions to fit into my schedule and then going through all the setup steps. The database linking and dialer installation required detailed configuration, which wasn’t entirely clear from the start. I spent several extra days trying to configure these features before support clarified how automatic updates could simplify this in the future. While payments were processed smoothly and invoicing clear, the overall time to start using the software day to day was longer than I assumed. This was frustrating because I hoped to integrate the tools quickly to manage calls and data efficiently. So, while billing and payments were fine, the initial ramp-up took far more time than anticipated.