Surprised how little guidance I actually needed
Going into the training, I was expecting to spend significant time figuring things out by myself or constantly reaching out for help. However, the onboarding materials were quite thorough and the software interface intuitive enough that I could manage most tasks without external assistance. The initial tutorials guided me on how to use the dialer and set up the database effectively, which made troubleshooting minimal. I did have to explore some advanced features on my own, which was a pleasant surprise because I thought I would be stuck or overwhelmed. What differed from my expectations was that the clear structure of the training significantly reduced my dependency on direct support calls. While I did reach out a couple of times for confirmation, most of the learning was self-driven and smoother than anticipated. This unexpected ease shaped a positive impression about the overall training approach and made me confident to continue using the software independently.