Surprised how little direct support I got initially
I expected that with the training and onboarding, I’d have clear and helpful telephonic support to guide me at every step, but actually, I found myself having to figure out much on my own. When issues cropped up or I needed clarification, the support system was sometimes slow to respond or gave answers that felt a bit generic. There was some helpful documentation, but not exactly the personalized assistance I thought I might get. It surprised me because I assumed remote tools would come with hands-on help to reduce confusion. While I was able to get past the hurdles eventually, it definitely made the early days more challenging than I expected. The database was fine to use once set up, and the software updates happened automatically, but I really wish the communication had been more proactive rather than me having to chase answers.