Surprised how intuitive labels were, made onboarding smoother
I was pleasantly surprised that the labels and wording in the training and onboarding actually made sense throughout. At first, I went through the sign-up and initial software access sections, and everything was clearly described with terms that matched the usual workflow language I expected. The dialer and calling tools had instructions right next to them that felt logical. Even the database feature came with clear field names that required minimal guessing. One small hiccup was some jargon here and there that wasn't explained fully, but overall it suited someone with basic technical familiarity like me. Invoicing and payments were straightforward and didn’t require much time to understand. I appreciated that the training walked me through the order that actually matched how I needed to set things up from scratch. It was a good experience where I didn’t get stuck on confusing terms, so I think the word choices in the platform help reduce onboarding friction significantly.