2 out of 52 of 5Verified customerSupport and communication
Surprised how hard it was to get help
I was kind of thrown off by how difficult it was to find straightforward answers. The support team was polite enough, I guess, but getting through to someone useful was a chore. There were these waiting times and email back-and-forths before I finally understood some features. One thing I want to admit though is that the knowledge base had some decent info. Still, overall it felt like I spent more time just trying to get clarity rather than actually solving my problem. I wasn’t expecting such a hassle, especially with a paid platform. If the help was easier to access, it would be a lot better but as it stands, it’s frustrating and circles back to the same issues repeatedly.