surprised how hard it was to find the basics
When I first started using WFHI's training modules, I expected to be able to quickly locate the sections I needed for setting up remote workflows. However, the onboarding was not as straightforward as I thought it would be. Compared to other platforms I have used, the navigation felt clunky and confusing. The instructions were sometimes too broad, and I found myself spending a lot of time searching through multiple menus to locate specific calls about how to integrate the calling tools or manage the database feature. Even the automatic updates information was buried under layers of options, making it harder than expected to know what changes would affect me. On the positive side, the telephonic support was available and answered my questions patiently, but I didn’t want to rely heavily on it just to find standard training content. I was really surprised by the lack of easy access to foundational knowledge after signing up, especially since training is such a critical part of using the software effectively. I felt the onboarding needed to be more intuitive and better organized overall.