Surprised how hard it was to find support details
I was surprised at how difficult it was to find clear support contact information when I needed help. At one point, I had an issue navigating the dashboard tools, and although telephonic support was available, the number wasn't prominently displayed anywhere in the software or on my account page. Eventually, I located it after some searching. Otherwise, I felt the general communication could have been better—like clearer instructions during onboarding or easier access to useful resources. I can't say the support itself was bad—it did solve my specific query eventually—but the challenge was in locating the right place to ask for help. This made the beginning of my experience somewhat frustrating and showed there’s room for improvement in how information is presented and communicated to users during initial stages.