Surprised how hard it was to find support answers
I honestly expected the support documentation and communication channels to be more accessible and straightforward, but that was not the case. Finding exactly what I needed took far longer than I thought it would. The FAQs and guides seemed fragmented, and the layout of the help resources wasn’t very user-friendly. When I finally got through to telephonic support, while the team was polite, I had to explain my problem multiple times which was frustrating. This made resolving issues with the dialer and database integration more time-consuming than necessary. On the other hand, the onboarding modules were decent, and the payment invoice process was clearly explained. It just amazed me how despite this being a software and training company, the navigation of support itself was a bit of a challenge. I was expecting a smoother ride from setup to problem resolution, especially since automatic updates sometimes added to the confusion by changing settings without much notice.