Surprised how complex your sign-up and invoicing process was
I have to say, I found your sales and pre-purchase experience quite surprising, mostly because I expected a smoother and more transparent process. The sign-up seemed straightforward at first, but then the invoicing details got confusing and lacked clarity, which made me question whether I would want to deal with this same complexity in future transactions. Your team did well to explain some product features over the phone, and I appreciated that support, so I grant that part was fine. Still, the delays and the unclear payment steps left me frustrated. I was hoping to handle everything faster, especially the billing and database access permissions, which slow down everything. Because of this, I’m not confident I would easily figure this all out again next time without some help. That surprise around the invoicing and payment flow was definitely a negative, making me think you should consider streamlining your onboarding and finance communication so people like me aren’t kept waiting or uncertain. I write this hoping you can improve, but right now it feels unnecessarily complicated.