Surprised how complex sign-up and payment process felt
I tried to sign up and set the software up on my own, hoping it would be quick and straightforward. But surprisingly, the initial steps felt confusing, especially around linking the dialer with my existing database. The payment process wasn’t as simple as I thought it would be either — there were unclear parts about invoicing and recurring charges. I called support hoping for quick guidance, but I ended up waiting on calls longer than I expected, and at times felt like I was being passed around. The training material was somewhat helpful but didn’t cover all the specific scenarios I faced during onboarding. I don't think I’ll be able to manage completely without their help next time too, since a lot depends on how the tools communicate and the ongoing updates that keep changing features slightly. It’s not a huge failure but definitely something I didn’t expect when I first started the process.