3 out of 53 of 5Verified customerSales and pre-purchase
Surprised how calmly they handled my payment issues
I was kind of surprised at how the sales and support handled things when I ran into a problem before making the purchase. I had a mix-up with the invoice and some confusion on my side about the payment schedule. Surprisingly, they didn’t rush me or get impatient, which I appreciated, and instead calmly walked me through the correction process over the phone. On the flip side, I did feel some of the initial explanations could’ve been clearer to avoid the mix-up altogether. So, yeah, it was good service once the issue came up, but I was a bit surprised that things weren’t clearer from the start.