Surprised how billing issues just didn’t resolve smoothly
I was quite surprised at how the billing problems were handled because I expected a bit more clarity and smoother resolution. When an unexpected charge appeared on my invoice, I immediately reached out to support for an explanation and correction. However, the responses I got were slow and sometimes unclear, which made the situation more frustrating. The phone support was polite but often they asked me to wait or check back later, without firm answers on when it would be resolved. I reviewed the payment process carefully, but it still wasn't clear why the charge appeared. I had thought that such issues would be managed more transparently, considering the training and software's sophistication. Unfortunately, the billing side did not work out for me as I had hoped, and this has made me hesitant to continue using the service until I see better handling of such mistakes. I just didn’t expect this lack of straightforward follow-through from the system and support.