Surprised how billing and support didn’t match my hours
My experience started off well enough with WFHI’s sales and pre-purchase phase. The sign-up went fairly smoothly, and the software features seemed comprehensive. However, I was surprised by how rigid the billing and payment schedules were compared to my actual working hours, which often shifted day to day. I had hoped for more flexibility to align payments with the hours I managed to work, but the fixed cycles didn’t accommodate that well. The onboarding training was decent, but the telephonic support sometimes took time to respond and didn’t always have immediate answers. While the automatic updates didn’t cause issues, the overall package felt less tailored to my workflow than I expected. In hindsight, I should have anticipated some mismatch, but the whole process was a bit more cumbersome than I had hoped for.