Surprised how badly it handled errors
I was genuinely surprised at how poorly the software handled errors when things went wrong during setup. Initially, I expected it to guide me or at least give clear error messages, but instead, it was confusing and unresponsive. When I encountered problems accessing certain features, the software simply froze multiple times without any helpful feedback. The onboarding flow was supposed to be smooth, but it stalled and didn't recover properly. Despite trying telephonic support, the resolution was slow and sometimes unhelpful, which left me frustrated since I expected quicker assistance. The automatic updates also seemed to cause more confusion, as after one update, key functions in the dialer stopped working as intended. The database integration appeared promising at first, but frequent glitches made it nearly unusable. Sign-up and payment were okay, but all the access issues made the entire experience disappointing. Overall, I felt the software was not reliable for my remote workflow needs, and the trouble encountered far outweighed its potential benefits.