Surprised by your lag in responsiveness
You surprised me with how slow you were to respond after my initial inquiry about the sign-up and invoicing process. I expected at least a timely follow-up once I had submitted the payment and started the training module. Instead, there were gaps of several days during which I tried reaching out by phone and email. On the positive side, when support eventually did engage, they were quite helpful explaining the software access and calling tool details. However, this delay did make me question the efficiency of your team handling communication. The automatic updates came without issue, and I found the database feature straightforward to use once introduced. But the uneven responsiveness in early stages made onboarding feel disjointed. I expected a bit more proactive contact given how much guidance is involved in learning a new remote workflow platform. That aside, the overall setup was good, and I can see the potential benefits if your communication was tighter from the start.