Surprised by what I got and what I didn’t
Before purchasing, I thought the sales pitch was pretty clear, and I'd be confident using the software right away. The onboarding process did help me get started with the database and calling tools faster than expected. However, I wasn’t as convinced by the clarity around ongoing updates and support services. While the initial training touched on core features, it didn’t prepare me entirely for using some of the advanced options or how automatic updates might affect my settings. The invoicing process was straightforward, as promised, and payment didn't involve any hidden steps, which I appreciated. But I found myself needing to call support multiple times when some features behaved differently than anticipated after software patches. On balance, I did walk away feeling that the software provides solid basics without many surprises, but some gaps in communication led to unplanned calls to support. So my confidence is moderate — I feel equipped to use the main features well, yet there are areas that could be clearer to reduce confusion.