Surprised by what felt straightforward and what didn’t
When I first went through the sales and pre-purchase process, I thought the sign-up and payment steps would be the most complicated. Surprisingly, those parts went smoothly and were pretty clear from the start which helped build my confidence. However, I found the onboarding information about the software features a little underwhelming because it didn't provide enough detail for me to understand how to fit it into my daily workflow. The database feature seemed useful but I wasn't sure if it would really cover my needs before purchasing. I ended up feeling moderately confident by the time I finished onboarding but still had some doubts about whether all functions would behave as expected week to week. On the positive side, updates were automatic and this removed one concern for me. Still, I felt the training materials could have been more structured or personalized based on the product tier I chose. Overall, the experience was a mix. I learned by trying things out, but some surprises made me realize I might have to adapt my approach after signing up rather than knowing everything upfront, so my confidence settled at an average level.