Surprised by unexpected charges in billing process
I approached the payment and invoicing process expecting it to match the initial details provided before sign-up, but unfortunately, I found some surprising discrepancies. Although the sign-up and database access seemed fine, the final invoicing did not align clearly with what I thought I would be charged. There was a lack of transparency in the billing labels and descriptions, which left me confused about the actual services being billed. While the software and training seemed satisfactory, the billing process felt less organized and not as straightforward as promised. I expected clearer communication and easier invoice access through the portal. Though telephonic support was available, it took quite some time to get through and did not offer immediate clarity on the billing concerns. This aspect definitely detracted from what could have otherwise been a smooth onboarding and payment experience, leaving me less confident about continuing without improvements in this area.