Surprised by uneven sales clarity
Looking back now, I find the sales and pre-purchase process left me with mixed feelings about how confident I felt at the end. Initially, the information shared was somewhat thorough, giving me the impression that I understood what the software and training included. However, as I continued to explore the features and onboarding, I realized certain details had been glossed over or assumed rather than explicitly explained. The invoicing and payment setup was decent and straightforward, but some of the support options and how automatic updates would alter workflows were less clear until I was already engaged. This created some minor complications early on, which I worked through with telephonic support. Overall, while I appreciate the access to helpful resources, I was surprised by how much I had to figure out independently after signing up. The entire experience gave me a realistic sense of what to expect and the areas requiring more attention from providers in the future, but did not fully inspire confidence until deeper into use.