Surprised by uneven responses from support team
I found the responsiveness of the WFHI telephonic support to be somewhat inconsistent, which was unexpected. On several occasions, I reached out for help with configuring the dialer and navigating updates, and sometimes response time was quick and the staff efficient. However, there were also times when my queries took longer to be addressed or felt somewhat brushed aside. This variability made planning my work a bit challenging, especially when urgent issues arose that needed immediate attention. The support team was professional in tone, but the irregularity in communication was disappointing. It did sometimes feel like the level of assistance depended heavily on the particular representative I connected with, leading to a less predictable support experience overall. I hope this aspect could improve, since the software itself meets expectations well.