Surprised by unclear training labels and wording
I was initially surprised by how some of the labels and wording in the training modules didn’t quite make sense at first. It made parts of the onboarding slow because I had to double-check terms for the database and calling tools a few times. While the training covers a lot of ground, I felt some descriptions were too technical or ambiguous, which caused a bit of hesitation in using certain features confidently. That said, the support team over the phone was helpful in clarifying my doubts, which eased the process somewhat. The invoicing and payment steps were clear and easy to follow, which surprised me positively, balancing out the training confusion. Overall, the mixed feeling came from the contrast between unclear labels in training and smooth billing, making me think the software could improve its terminology for new users like me.