Surprised by unclear support terminology
I was surprised to find that the labels and wording used by the WFHI support team did not always match the terminology I saw in the software interface. When I called support, it sometimes felt like they were describing features or processes in a way that didn’t correspond directly with the buttons or menus I was seeing. This caused me some confusion and delayed getting answers to basic questions about the dialer and database. On the plus side, the support was polite and eventually helped me understand the main functions, but I expected the language to be more consistent. The telephonic assistance seemed fine in terms of availability but less so in terms of clarity. I think clearer and standardized use of terms across all platforms would improve the experience significantly. It’s disappointing because I believe the underlying software has potential, but communicating about it could be smoother.