Surprised by unclear labels in support system
During my interactions with the telephonic support, I noticed the wording and labels used throughout the software and communication did not always align logically with what I expected. The terms on certain buttons and the descriptions in emails sometimes seemed mismatched or ambiguous. For example, the label for resetting credentials was placed ambiguously and led to confusion each time. Also, some instructions lacked clarity, so I had to call support multiple times just to confirm simple actions. I will say the actual responses from support staff were consistent and they did provide the necessary information, even though the path to find those answers was not straightforward. It is essential for a remote workflow tool to be intuitive, and the current inconsistency in wording makes it harder for users to navigate without external help.