I was using WFHI’s training and onboarding software, expecting a smooth experience. However, I found

I was using WFHI’s training and onboarding software, expecting a smooth experience. However, I found

I was using WFHI’s training and onboarding software, expecting a smooth experience. However, I found several labels and instructions unclear. For instance, the calling tool buttons were not labeled intuitively, which caused confusion when I tried to make or track calls. The database feature also had some ambiguous headings that made navigation difficult. The sign-up and payment process itself was straightforward and worked as expected, so that was one positive aspect. On the other hand, the training materials did not clarify these issues, which was surprising because I assumed such fundamental aspects would be well explained. This led to delays as I tried to figure out things on my own before reaching out to support. Even the automatic updates sometimes changed interface elements without prior notice, adding to my confusion. Overall, I feel the onboarding could be improved by reviewing its terminology and labels so new users do not waste time. My experience was somewhat frustrating mostly due to these unclear elements.