Surprised by the unexpectedly slow support start
I expected the telephonic support to get me going fairly quickly once I signed up and started exploring the software, but that was surprisingly not the case. After initial queries during onboarding about the calling dialer and database features, the responses were delayed or unclear, causing a sluggish start that was frustrating. I had to follow up repeatedly through support channels to have my issues clarified, and this back and forth prolonged the time it took to feel confident in using the platform. The automatic update system kept the software current, which I appreciated, but still, the slow pace of support made the early days more stressful. On the positive side, once the responses did come through, they were helpful and professional, which made the wait somewhat worthwhile. The payment and invoicing were smooth and on schedule, so that aspect didn’t add to the frustration. Overall, I was surprised how long it took to effectively get going with everything because I assumed support would be much more responsive from the outset.