3 out of 53 of 5Unverified experienceSupport and communication
Surprised by the unexpected wait and repetition
What caught me off guard during my interactions with WFHI's support was a particular moment when I found myself explaining the same issue multiple times. It was about getting the calling tool to sync properly with the database feature, and each call to telephonic support seemed to start from scratch. There was also an unexpected wait time on one of those calls, which was irritating because I’d already gone through the troubleshooting internally. While some other communications were fast and straightforward, this repetition made me second guess how streamlined the overall support process truly is. I can’t say if it was just bad timing or a systemic issue, but that particular moment stuck out in my mind.