Surprised by the unexpected hurdles in the process
I started with high hopes that signing up and understanding the software would be a breeze, but I was quite surprised at the number of confusing steps involved. First, the sign-up itself was straightforward, but navigating through the database and dialer setup was less intuitive than I expected. I reached out for telephonic support but found the assistance somewhat slow, which was frustrating. The automatic updates seemed to interfere with my workflow at times rather than improve it. The invoicing and payment process was clear, at least, and the interface wasn’t bad. Given these challenges, I think next time I would definitely seek help earlier in the onboarding and might even rely heavily on their training sessions to avoid similar issues. It wasn’t all bad, but it caught me off guard more than once.