Surprised by the support, but still not fully confident
I went into the WFHI support and communication expecting a bit more immediate guidance based on the initial information. I thought that since I had specific questions about the database integration and the calling tools, the support would be proactive and perhaps more detailed in their follow-up. Instead, while the telephonic help was polite and answered queries, it wasn’t as thorough as I had anticipated. For example, I expected more walkthroughs during the onboarding flow but found myself having to figure out some steps alone using the training materials. On the other hand, I was positively surprised by how the automatic updates kept the software current without me having to intervene, which did reduce the load. Still, by the end of my experience, I was left somewhat unsure if I had covered everything to efficiently use the software independently. The billing side and payment process were transparent as I expected, which was reassuring, but the support process did not reach my hopes for extended help. So, while the support was there and answered questions, it surprised me by not being quite as hands-on as the initial presentation seemed to imply. I’m cautiously confident but would probably want to check in again before diving deeper into the more complex features.