Surprised by the starting delays, but support was decent
My initial experience was a bit mixed. On the one hand, the sign-up process and payment system were straightforward and timely. I appreciated that invoices arrived promptly and were clear. But when it came to getting fully operational with the software, I found it took longer than anticipated to get everything running properly. Setting up the dialer and database features was not as intuitive as I had hoped, which delayed my workflow integration. Telephonic support was available and helpful once I made contact, but it took some time to get through initially. The training sessions were informative, but I think I expected a quicker turnaround from purchase to being fully set up. That said, automatic updates ran smoothly and did not interrupt my work. While I wish the onboarding had been speedier, I do feel the overall package is decent. This experience surprised me because I thought it would be more plug-and-play at first glimpse, but I’m coming to understand the complexities involved in remote workflow software like this.