Surprised by the slow response to training questions
I was quite excited to start the training modules after signing up, as I had heard good things about the software and its remote workflow focus. The onboarding sequence was fairly straightforward, and the initial training sessions were well-structured with clear demonstrations and examples. However, what surprised me most was how long it took for anyone to respond to my follow-up questions regarding specific features within the database and calling tools. I had expected quicker replies, especially given the priority assistance options mentioned during training. Instead, my inquiries sometimes went unanswered for many hours, which was a bit disheartening because it slowed down how fast I could progress. The automatic updates system ran smoothly in the background, and the sign-up, invoicing, and payment process was clear and without issues. Telephonic support was polite but not as speedy as I anticipated. I appreciate the effort to keep the software current and the detailed training available, but the lag in communication was unexpected and a little frustrating. This response delay made me concerned about how support might be during more urgent future needs. Overall, I found the quality of help to be fine but quite inconsistent compared to what I had hoped for from the start.