surprised by the slow response

surprised by the slow response

I was surprised by the low responsiveness of the team during the sales inquiry phase. Expecting quick communication, I found that getting answers took longer than I imagined, with emails unanswered for several days and phone callbacks delayed. When I reached out to clarify key points about the software features and training, the delay affected my ability to plan the next steps properly. There was some assistance eventually, but the lack of timely engagement was unexpected and disappointing for a service that otherwise seems thorough in product delivery. The signup and payment details were clear, but without faster answers upfront, the experience felt frustrating. This lack of quick support before purchase contrasts with the more helpful telephonic support seen later. It’s an area for improvement because initial contact often sets the tone for customer experience. Overall, I felt the pre-purchase communication could be streamlined to avoid such hold-ups and uncertainty.