Surprised by the slow help when needed most
I was quite surprised at how support handled the problems I faced, especially considering the importance of quick resolution in this kind of software. After encountering a glitch that stopped my dialer from connecting properly, I expected prompt telephonic support given the documentation suggested priority assistance. However, the waiting time before I could reach someone was longer than anticipated. While the support staff was polite and eventually helpful, the delay was frustrating and slowed down my usage significantly. It wasn’t all negative; the automatic updates did help reduce some minor bugs over time, which I appreciated. But overall, the combination of slow support and the unexpected hiccups in the software made the experience less smooth. I hadn’t expected such a lag in communication, which was the real surprise and reason for my lower rating despite a couple of good points.