Surprised by the repetitive queries and slow response times
I didn’t expect the pre-purchase process to involve so much repetition and waiting. Signing up and going through sales queries felt longer than necessary because often I was asked for the same information multiple times by different people. It almost seemed like internal communication wasn’t fully synchronized. Additionally, I was surprised by how much time passed before I got a clear answer on the invoicing specifics, which stalled my setup. Unlike some other platforms where these details are streamlined, I often found myself following up to push things forward. On the positive side, when I did get through to support, the responses were reasonably informative and polite. Still, the whole process could have been expedited if fewer repetitive questions were asked and responses arrived faster. It wasn't frustrating enough to give up, but it did lower my initial excitement and confidence a bit.