Surprised by the repeated explanations during sign-up
Signing up with WFHI was clearer than I initially thought it would be, but I was surprised at the amount of waiting and repetition involved in the pre-purchase process. The invoicing and payment steps took longer than expected due to several rounds of clarifications. Each time I thought I was done explaining my needs or confirming details, I was asked again for similar information, which felt a bit tiring after the third time. On the positive side, the online portal was straightforward, and the documentation available helped answer many questions. Also, the customer support team was patient, even though it often meant repeating myself. It’s clear they want to get the details right, but the repetitive nature of these steps made the start feel slower than necessary. Still, once I was set up, the transition to using the actual software was smooth. In the future, a more consolidated onboarding call might reduce the delays I faced.