Surprised by the order of steps in the sales process
I was a bit surprised at how the sales and sign-up process were laid out because it didn’t exactly line up with what I expected based on other services I’ve seen. The steps were a bit out of the usual sequence; for example, some training material access was given only after the software purchase was complete, which felt backward since I’d prefer to understand the product more fully beforehand. However, the invoicing and payment was straightforward once I finally signed up, and the telephonic support was responsive when I had questions. It felt like they wanted to keep the pre-purchase experience light but focused heavily on onboarding after the sale. For certain users, that might work fine, but I found myself wanting a bit more clarity and detail upfront. Overall, this setup was warm and friendly, and I appreciated the clear communication through support channels, though a more logical step order would ease initial doubts.