Surprised by the order of steps in the onboarding
I went into the sales process expecting a pretty straightforward sequence, but what stood out to me was how some steps I thought would come later actually appeared upfront. The initial sign-up felt okay, but then moving into accessing the database and setting up the dialer was a bit convoluted compared to my expectations. It was helpful that automatic updates ran smoothly in between, yet I was surprised that the invoicing step came after I had already tried some calling tools—it felt like the process might have been better if reversed. Overall, the procedure had its ups and downs; the telephonic support was quite responsive, which balanced the slightly confusing order of workflow sections. Still, getting through everything took longer than I had hoped because of these quirks. The mixed experience makes me think the flow could be more intuitive, but some parts, like the training material, definitely added value and helped me understand the system a bit better.