Surprised by the Ongoing Support Challenges

Surprised by the Ongoing Support Challenges

I was surprised that setting up support and communication was largely a one-off event with limited follow-up options. While the onboarding and initial training covered most of what I needed, I expected continuous telephonic support and priority assistance would remain more accessible throughout my usage. In reality, resolving subsequent issues required more effort, and the dialer and calling tools did not always function reliably after the first setup period. The small reservation I had was that the software updates happened automatically but sometimes changed things in ways that required additional troubleshooting with little proactive support. This lack of sustained help became a major frustration in continuing to use the service.