3 out of 53 of 5Verified purchaseSupport and communication
Surprised by the mixed speed of support experience
I was somewhat surprised at how varying the support communication was during my onboarding. At first, the telephonic support responded fairly quickly to my initial queries about the dialer and setup steps. However, some later follow-ups took longer to get addressed, which slowed down my process a bit. The automatic software updates were a plus, helping me stay current without interrupting my workflow. That said, the invoicing and payment procedures were clear and efficient, which I appreciated a lot. A small reservation is that sometimes I felt the guidance could be slightly more detailed during tricky steps. But overall, the experience balanced out with some positives and some less so moments.