Surprised by the mixed experience during the sales process
I approached WFHI expecting a very guided pre-purchase experience but found it a bit of a mixed bag. On one hand, the sales team promptly answered most of my questions and provided clear information about the software features and training scope. That gave me some confidence as I felt informed about what to expect in terms of the onboarding flow and software access. On the other hand, I was surprised that some billing and payment details were less transparent initially; I had to spend extra time clarifying invoicing options and update policies. This slightly reduced my overall confidence even though the software seemed technically sound. The onboarding and training modules themselves promised to be practical and focused, which I appreciated, but the preliminary sales communications could have been more streamlined. So while I’m somewhat confident that the software matches what was described, the surprises around the sales paperwork make me cautious moving forward and I’ll be watching closely how well the support responds if needed.